How do I book?
You can check availability and book online, call us on 01480 492967 or email us at firstname.lastname@example.org
How much notice is required for a booking?
You may book online at you convienience,midnight is the cut off point for the next day online, You may also call on the day to check availability and book. Please be aware during peak season we are very busy so as much notice as possible is helpfull as this will help to avoid any dissapointment of the equipment already being booked.
What does the price include?
The price includes free delivery within 10 miles of St.Ives, Cambridgeshire, set up and inflation of the equipment and collection. We supply the blower unit, shower proof extension leads with an RCD protection unit and safety mats.
Do you stay with the equipment?
No we do not stay, once you are happy with the set up and all paperwork has been completed we go and then return to collect later. We may stay to supervise the equipment if prior arrangement has been made, an additional charge will be incurred per member of staff required.
How long will I have the bouncy castle for?
We aim to deliver all equipment by 11 am and start collections at 6pm. We can accomodate longer hires at an extra charge, you may also hire overnight for an additional charge.
How do I pay?
Our preffered method of payment is cash on delivery, we cannot accept cheques on the day however we are willing to accept a cheque as long as the funds are cleard by the hire date. We cannot take credit or debit cards.
Is a deposit required?
No, we do not require deposits. On some occasions we may ask for a deposit which will be refunded if we are happy when we return to collect the inflatable is clean and has no damage.
May I cancel?
You may cancel but please give as much notice as possible so we can get the equipment hired out again. If you cancel on delivery we will require a cancellation fee, this can be the full hire price.
Has the bouncy castle got a cover?
If the inflatable has a shower/sun cover this information will be in the description of the inflatable. Bouncy castles with a cover will hold off light showers.
What happens if it rains?
If we have concerns for the weather we will call either the morning of the hire or the evening before to see if you still want the inflatable, If you decide on delivery you do not want we will have to charge to cover our travelling cost. We cannot accept any responsibility for weather conditions once we have delivered and set up and no refunds will be given.
How long will you take to set up and collect.
This usually takes 15 minutes but this can vary if you are booking our fun run or adult castle this will be a little bit longer and also if you have hired more than one unit.
Do you hire to indoor venues?
Yes we do, please contact us to make sure the venue has sufficient space and ceiling height.
Do I need to supply anything?
All we need you to supply is the electricity supply. We require a normal 240 volt household socket, the closer to the equipment the better. We can supply a generator at an extra cost where no power is available.
Do you have public liabilliy insurance?
Yes we do have public liability insurance and are happy to provide a copy on request.
Do you provide safety instructions?
Yes, we provide a safety sheet along with our terms and conditions.
Are there any age limits for your equipment?
Yes, the age limits are displayed in the description of the equipment on this website and also on the side or step of the equipment for you to see whilst it is on hire.
CJB Bouncy Castles
Unit 14 St. Ives Enterprise Centre, Caxton Road, St. Ives, Cambridgeshire, PE27 3NP